TERMS AND CONDITIONS

1. Shipping

All orders are shipped from Bogotá, Colombia, via DHL Express.

Orders are dispatched within 1 to 3 business days after payment confirmation. Estimated delivery time is 3 to 8 business days after dispatch, depending on the destination country.

Shipping costs are calculated at checkout based on destination and package weight.

Depending on the destination country, import duties, taxes or customs fees may apply. These charges are not included in our prices or shipping cost, and DONTCARE is not responsible for them. We recommend checking with your local customs office before placing your order.

2. Returns and refunds policy

Purchases made in our online store may be returned within 30 days from the date the package is received, and the purchase value of the product will be refunded in the cases where it applies.

FOR EXCHANGES OR RETURNS, CONTACT US BY WHATSAPP AT +57 319 684 2353.

3. Exchanges and warranty policy

Exchanges for size, color or a different item can be requested through Customer Service via WhatsApp at +57 319 684 2353, within 30 days from the date the package is received. Any item may be chosen for the exchange: if it is of lower value, the difference is refunded; if it is of higher value, the customer pays the difference.

For international exchanges and returns, the customer covers the shipping cost of sending the item back to DONTCARE in Colombia and of the new shipment.

If you received the item in poor condition, with a defect, or there is an error in size, color or reference, you do not have to pay anything for the return shipping and you have 8 days to request the exchange. The item must have all its tags and show no signs of use.

3.1 EXCHANGES AND RETURNS ARE NOT ACCEPTED IN ANY OF THE FOLLOWING CASES:

• If the items have been damaged by misuse or negligence
• If the item shows any sign of use, dirt, stains, odors, etc.
• Damage caused by improper washing, or washing with products that deteriorate, stain or damage the item
• Items on promotion cannot be exchanged
• Socks cannot be exchanged
• Used face masks cannot be exchanged

Products damaged by normal use and wear, or that have exceeded the reasonable life of the product, will not be replaced.

3.2 RETURN INSTRUCTIONS

To return a product, please contact us via WhatsApp at +57 319 684 2353 and have the following information ready:

• Full name and ID/passport number of the person who made the purchase
• Order number
• Order date
• Pick-up address
• Phone number

Our team will determine whether the return or exchange request is authorized according to the returns policy described above.

If the request is authorized, the package with the items must be sent to the following address: Calle 173 No. 55-23, Bogotá D.C., Colombia.

Note: items subject to exchange or return must have their original tags and labels.

4. Product availability

In the event of an inventory error where the item purchased by the customer is no longer available, the customer will be informed by email, WhatsApp or phone call and given the option to exchange the product or receive a refund.

5. Payment verification

Before shipping any product, DONTCARE verifies payments made by credit card. If necessary, DONTCARE will contact the buyer to verify the identity of the cardholder, in order to prevent fraud, identity theft and future issues with the bank.

6. Personal data policy

This website protects and respects the personal data of users registered in our database through purchases made in the online store (digital platform).

We will not request personal information that is not relevant to us as a brand and to you as a user.

We will not share personal information with third parties.

However, in order to offer a better service, we may send you promotional information about the brand.

7. Contact us

For questions about products, availability, prices, shipping, exchanges or returns, contact us via WhatsApp at +57 319 684 2353, Monday to Saturday, 9 am to 6 pm (Colombia time, GMT-5).