SHIPPING, WARRANTY & RETURNS POLICY

1. International shipping

We ship worldwide from Bogotá, Colombia, via DHL Express.

• Orders are dispatched within 1 to 3 business days after payment confirmation.
• Estimated delivery time: 3 to 8 business days after dispatch, depending on the destination.
• Shipping cost is calculated at checkout based on destination and package weight.

Delivery times may vary due to factors beyond our control such as customs clearance, carrier delays, weather, high demand or force majeure. We are not responsible for delays caused by third parties.

Customs, duties and taxes

Depending on your country, import duties, taxes or customs fees may apply to your order. These charges are not included in our prices or shipping cost and are set by the customs authority of the destination country. Dontcare is not responsible for these charges. We recommend checking with your local customs office before placing your order.

2. Exchanges and returns

We accept exchanges or returns within 5 days after delivery, as long as the following conditions are met:

• The item must be in perfect condition, with no signs of use.
• It must keep its original tags, accessories and packaging.
• Items on sale or promotion cannot be returned.
• For international orders, the shipping cost of sending the item back to Colombia and of sending the replacement is covered by the customer, unless the error was ours.

Exchanges allowed

• Exchange for a different size
• Exchange for a different color
• Exchange for another item of equal or lower value

Items NOT eligible for exchange

• Items on clearance or promotion
• Items altered, worn or washed by the customer

3. Warranty

Our products are covered by a 30-calendar-day warranty from the delivery date. The warranty covers manufacturing defects only, such as:

• Defective stitching
• Faulty zippers, snaps or buttons
• Evident imperfections
• Substantial differences between the product received and the published description

Warranty exclusions

The warranty does NOT cover:

• Damage caused by misuse or improper washing
• Natural wear and tear
• Alterations made by third parties
• Items on promotion or last units
• Damage caused by exposure to chemicals or heat

4. How to make a warranty claim

To request a warranty, the customer must:

1. Contact our customer service team via WhatsApp at +57 319 684 2353.
2. Send photos of the defect or damage.
3. Attach the invoice or proof of purchase.

Once we receive the request, we will review the case and reply within a maximum of 5 business days.

If the warranty is approved, we will offer one of the following solutions:

• Repair of the product (when possible)
• Replacement with the same or a similar item
• A voucher for the value of the item

5. Shipping costs on exchanges or returns

• The cost of shipping an item back to us for an exchange or return, and of sending the replacement, is covered by the customer.
• If the error was ours (wrong or defective item), we will cover the costs.

6. Contact

For exchanges, returns or warranty requests, contact us at:

📱 WhatsApp: +57 319 684 2353